![]() Thomson/RCA has confirmed that this problem is *not* a Gemstar guide problem, but an issue with their TVs (including RCA TVs that do not have GuidePlus), probably triggered by a problematic signal from one or more television stations that started airing over the last couple of weeks. RCA already had engineering resources investigating this issue. In any case we followed up with Thomson/RCA's engineering about these reports. Gemstar has not changed anything in the way of transmitting listings to its program guide either. The GuidePlus interactive program guide however has no means for controlling the audio of televisions. We've received additional calls/emails from RCA consumers about their TVs "being muted" or going into SAP (secondary audio program, which makes it seem like the TV is muted on some stations). Given the number of people are experiencing this problem, can you please advise me of when you believe this problem/issue will be corrected, or at least what is causing this breakdown in service? Number of information sources have indicated this is a Gemstar/Guide Plus problem and apparently involves some changes you have made/are making in your system. Have contacted cable provider (Adelphia) and RCA. Still no joy after doing this about a dozen times. Tried resetting guide plus using both the 99999 and the 00000 trick and then leaving the set off for 12+ hours (which has always worked in the past), and leaving set tuned to "home" station (where satellite download apparently goes to), specifically in Los Angeles KABC, KCBS and KTTV. My RCA Guide Plus feature has been non-functional for over three weeks. Posted on Wednesday, Janu00:08 GMTemail I sent to Gemstar, followed by their "official" response: Please feel free to contact Thomson/RCA's support centers: In the US 58, in Canada 80 (English) or 80 (French). In the meantime, the workaround is to unplug the TV. RCA engineers are analyzing the broadcasts of a few stations reported to cause the problem, and once they've pinpointed the problem they will follow up with the Station(s) to correct the issue. The program or ad may have started airing in the last couple of weeks. Right now it is believed to have nothing to do with Gemstar's Interactive Program Guide (known as GuidePlus), but rather a broadcasted program or ad from a television station causing certain TV sets to go into SAP. TV Guide On Screen and RCA currently have engineering resources investigating this issue. Posted on Tuesday, Janu21:54 GMTI just got a response from Gemstar
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